The Ceramic Glass Shop - Shipping Policy

Careful Packaging & Secure Shipping

At The Ceramic Glass Shop, we take every precaution to ensure that your fireplace glass arrives in perfect condition. Each order is meticulously cut, inspected, and securely packaged using high-quality protective materials designed to minimize the risk of damage during transit.

Understanding Shipping Risks

While we do our absolute best to package your glass securely, shipping fragile materials always carries some risk. Once your order leaves our facility, it is in the hands of the shipping carrier. In rare cases, glass may arrive damaged despite our careful preparation.

What to Do If Your Glass Arrives Broken

If you receive a damaged or broken shipment, please take the following steps:

Inspect your package immediately upon arrival.
Take clear photos of the damaged glass and packaging.
File a claim with the shipping carrier as soon as possible. Most carriers have specific timeframes for damage claims.
Contact us at (905) 577-3901 to receive a 5% discount on a replacement order.

Shipping Timelines & Tracking

Orders are typically processed within [insert processing time] business days. Once your order ships, you will receive a tracking number via email so you can monitor its progress.

If you have any questions about your shipment, feel free to reach out to our customer support team.

📞 Phone: (905) 577-3901 or go to our contact page to send us a message.

Thank you for trusting The Ceramic Glass Shop with your fireplace glass needs!